What are my shipping & delivery options?
Free Shipping
We offer free tracked standard post on orders over EUR50. This offer applies to Ireland only and does not include personalized favours.
Do you ship internationally?
For information about international orders, please email contact@joelles.ie.
Please note that international deliveries may be subject to rules, restrictions, taxes, duties, or other charges that are outside of our control. If these apply, you are responsible for complying with the laws in your country and for paying any additional costs or taxes.
Are there other shipping restrictions?
Delivery up to 5kg is charged at a fixed value of EUR7, and a tracking number will be provided.
What happens if my order is delayed?
If delivery is delayed for any reason, we will let you know as soon as possible and provide a revised estimated delivery date.
Questions about returns?
If you have questions about returns, please review our Returns & Cancellations page.
How can you contact us about this policy?
If you have any further questions or comments, please contact us at contact@joelles.ie.