Returns & Cancellations

We hope you are happy with your products. However, if you are not completely satisfied with your order for any reason, you may return it to us for a full refund.

As a consumer, you have the right to change your mind without giving any reason. You have 14 calendar days after receiving the products to inform us of your decision and then return them to us.

Cancellation window

To exercise your right of cancellation, please email contact@joelles.ie before the end of the 14th day and include your order number.

Conditions

All returned items must be in their original packaging and in unused condition, with all original tags attached and the product still sealed.

Return Process

To return an item, please email our customer service team at contact@joelles.ie and include your order number.

Please note that you will be responsible for all return shipping charges. We strongly recommend using a trackable delivery method when posting your return.

Refund Process

After receiving the returned products and inspecting their condition, we will process your refund to the original payment method.

Refunds may take 1 to 3 working days to appear on your bank statement depending on your bank or card provider. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned:

Personalized items.
Sale products.

Damages or Defectives

Please check your order upon delivery and contact us immediately if you notice any damage or if the wrong items were sent.

For defective or damaged products, please contact us as soon as possible so we can arrange a refund or exchange.

If you have any questions about our return policy, email contact@joelles.ie.